There should be something like hats in the shop (custom stuff),what about buying class models? Like,you buy charple for 500-1500 gc BUT you will only be able to use it when you're Berserker,I know,it sounds a bit childish/noobish to complain about something that is just about the look,but the thing is that some hats doesn't fit for certain playermodels (gasmask + skull hat for example) and also if there's a boy/girl why he/she should of use a girl/boy playermodel? I mean,it's annoying to spawn as Alyx or Mossman when you're engineer