Then you have not set the plugin probably. I can help you in discord step by step if you want. Otherwise I will just help you here. Make sure you have followed the plugin steps as well, they are pretty clear. Restarting also works a lot. Don't ask me how it just works lol
I haven't received anything. I might have a problem with that, will check it soon.
Btw my discord is Cena#1101 If you have it then add me there. So I can get you your account back. Otherwise, just send me a forum PM here with your old account information if you remember any.